IT Developer Service Management Platform

What you'll do

You will join the Service Management and Support Group, which promotes service management best practices and tools across the organization. Working within the framework of a cloud-based SaaS service management platform (ServiceNow), you will contribute to the configuration, customization, extension, and support of tools used across all CERN services. As part of the ServiceNow developer team, you will play an active role in evolving the platform, supporting continuous improvement, and helping deliver efficient, high-quality services in line with ITIL principles.

Your responsibilities

You contribute to various new developments and platform customisations, including improving the end-user experience of searching content on the CERN Service Portal through guided search schemes and AI features offered by the platform.
You review how the Service Management platform handles synchronisation of location information with other platforms and databases at CERN, eliminating the chance for discrepancies.
You collaborate with the Service Desk and other stakeholders to design and implement a new user interface for supporters across CERN, based on the technology proposed by the tool provider.
You contribute to the operation, configuration and support of the platform to ensure first-class availability, including rota and end-user support duties, smooth application of patches and platform-wide upgrades released by the platform provider, for a system handling tickets for over 750 services across CERN.

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Your profile

Previous experience working with a large-scale, cloud-based SaaS platform (such as a CRM, service management, or similar enterprise system) is an advantage.
Experience with complex data models, database design and data integration (ETL) would be an asset but not required.
Your studies focused on Computing or a related field.

Your skills

Strong programming skills, in particular good knowledge of JavaScript. Python is a plus;
Web application debugging and web services (REST/SOAP) knowledge;
Experience with front-end technologies (HTML/CSS/jQuery); AngularJS is an advantage;
Spoken and written English, with a commitment to learn French.

Ideal start date: 01/04/2026

Contract duration: 24 month contract

Job flexibility: Hybrid

Global Benefits at CERN

A monthly stipend between 5196-5716 Swiss Francs per month (tax free) depending on your degree.
30 days of paid leave per year plus 2 weeks annual closure.
Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
Family, child and infant monthly allowances depending on your individual circumstances.
A relocation package (installation grant and travel expenses) depending on your individual circumstances.
Possibility to extend your contract up to 36 months.
On-the-job and formal training including language classes.

Let's get you ready

Be sure to meet the eligibility criteria

You are a national of a CERN Member State or Associate Member State.
By the application deadline, you have a maximum of 2 years of professional experience since graduation in the respective field and your highest educational qualification is either a bachelor’s or master’s degree. You must have a university degree and can’t hold a PhD.
You have never had a CERN fellow or graduate contract before.
Please pay attention to the additional criteria and requirements for this specific position and mentioned above.

You will need these documents to complete your application

Your CV (English or French)
Any document you consider relevant to your application
A copy of your most relevant diploma or a certificate of achievement from your school (if you don't yet have your paper diploma)

Your CERNDepartment

SCE department manages and develops CERN's real estate assets and infrastructures in agreement with CERN's scientific strategy, as well as all the services related to the caretaking and campus operation of the CERN site, including Science Gateway.

Overview of CERN

Discover a world where the impossible is made possible!

At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive.

Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.

If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART!

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Still have a doubt ? Here are the most frequently asked questions

What should I expect during my first week at CERN?

Your onboarding at CERN includes a comprehensive induction programme, which starts with an official welcome session at the beginning of each month. In addition, you will receive important information both before and after your arrival to ensure a smooth transition into your new role. This process is designed to help you get acquainted with CERN’s environment, your team, and the tools and systems you’ll be using.
How big would the team be?

The size of the team you'll be working with at CERN depends on the specific role and department. Some teams are small and highly specialized, while others are larger and more interdisciplinary. During the interview process, you'll have the opportunity to learn more about the team structure for the position you are applying for.
What is the working language at CERN?

The working languages at CERN are English and French. However, it is not always mandatory to speak both languages to work at CERN. We offer language training to help you acquiring the other language.
What support does CERN provide for relocation?

CERN does not offer direct assistance with relocation. However, depending on your role and specific criteria, you may be eligible for certain benefits such as an installation allowance and coverage of travel expenses to join CERN. These benefits are designed to help ease the transition when relocating to the Geneva area. For more information, please consult the “Salary, Benefits and Support“ page.
Do I need a visa to work at CERN?

Whether you need a visa to work at CERN depends on your nationality and the duration of your stay. CERN assists with the necessary visa and work permit processes for its employees and visitors. The specific requirements will be communicated to you during the recruitment process.
What would my salary be?

Salaries at CERN are determined by a structured scale. Salaries are based on your role, qualifications, and experience, and are not subject to negotiation. Specific details will be provided as your application progresses. For more information, please refer to the dedicated page.