Geneva, Switzerland What you'll do
Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. You will play a key role in providing second-line support for business applications, coordinating hardware support activities, assisting users, and helping improve service processes through automation and documentation.
This position offers a unique opportunity to work in a diverse IT environment, collaborate with experts across multiple domains, and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement.
Your responsibilities
- Provide second-line support for Business Computing applications, investigating and resolving user issues.
- Deliver technical assistance and guidance to users of Business Computing services and applications.
- Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests.
- Provide hardware-related support to designated users and coordinate equipment interventions, office moves, and replacements.
- Manage computer equipment inventory, stock levels, asset tracking, and associated administrative processes.
- Create, maintain, and enhance technical documentation, software installation guides, knowledge base articles, and operational procedures for the team and Service Desk.
- Contribute to IT security activities by liaising with security experts and promoting good security practices.
- Identify and implement opportunities to streamline and automate operational and administrative processes.
Still here? Let's make a quick check about
Your profile
- Windows and Mac workstation administration and troubleshooting.
- Hardware deployment, inventory management, or asset management.
- IT support, help desk, service desk, or technical user support.
- Experience with ServiceNow.
- Technical documentation and knowledge management.
- IT service management practices and ticketing systems.
- Your studies focused on Computer Science / Computer Engineering.
Your skills
- Interest in IT support, technology, and helping users.
- Basic understanding of computer systems, hardware, networking, and cybersecurity.
- Strong problem-solving and communication skills.
- Ability to work collaboratively in a team environment.
- Organised, reliable, and eager to learn.
- Interest in improving processes and finding efficient ways of working.
- Spoken and written English, with a commitment to learn French.
Employment conditions
- A valid driving licence.
- Work during nights, Sundays and official holidays, when required by the needs of the Organization.
Global Benefits at CERN
Let's get you ready
Be sure to meet the eligibility criteria
- You are a national of a CERN Member State or Associate Member State. Currently, we cannot consider applications from Pakistani, Lithuanian, Latvian, Cypriot, Croatian and Turkish nationals, as the ceiling defined under Article II.5 of the Associate Membership Agreement has been reached.
- By the application deadline, you have a maximum of 2 years of professional experience since graduation in the respective field and your highest educational qualification is either a bachelor’s or master’s degree. You must have a university degree and can’t hold a PhD.
- You have never had a CERN fellow or graduate contract before.
- Please pay attention to the additional criteria and requirements for this specific position and mentioned above.
You will need these documents to complete your application
- Your CV (English or French)
- A copy of your most relevant diploma or a certificate of achievement from your school (if you don't yet have your paper diploma)
- Any document you consider relevant to your application
Your CERNDepartment
Overview of CERN
Discover a world where the impossible is made possible!
At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive.
Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.
If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART!
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All good?
Still have a doubt ? Here are the most frequently asked questions
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What should I expect during my first week at CERN?
Your onboarding at CERN includes a comprehensive induction programme, which starts with an official welcome session at the beginning of each month. In addition, you will receive important information both before and after your arrival to ensure a smooth transition into your new role. This process is designed to help you get acquainted with CERN’s environment, your team, and the tools and systems you’ll be using.
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How big would the team be?
The size of the team you'll be working with at CERN depends on the specific role and department. Some teams are small and highly specialized, while others are larger and more interdisciplinary. During the interview process, you'll have the opportunity to learn more about the team structure for the position you are applying for. -
What is the working language at CERN?
The working languages at CERN are English and French. However, it is not always mandatory to speak both languages to work at CERN. We offer language training to help you acquiring the other language. -
What support does CERN provide for relocation?
CERN does not offer direct assistance with relocation. However, depending on your role and specific criteria, you may be eligible for certain benefits such as an installation allowance and coverage of travel expenses to join CERN. These benefits are designed to help ease the transition when relocating to the Geneva area. For more information, please consult the “Salary, Benefits and Support“ page. -
Do I need a visa to work at CERN?
Whether you need a visa to work at CERN depends on your nationality and the duration of your stay. CERN assists with the necessary visa and work permit processes for its employees and visitors. The specific requirements will be communicated to you during the recruitment process. -
What would my salary be?
Salaries at CERN are determined by a structured scale. Salaries are based on your role, qualifications, and experience, and are not subject to negotiation. Specific details will be provided as your application progresses. For more information, please refer to the dedicated page.