Hospitality Services Support Officer

What you'll do

You will support the day-to-day operation of Catering and Housing services used by the CERN community. Working under the supervision of the Housing Manager, you will provide practical and responsive operational support, helping the team manage recurring activities, follow up on user requests and coordinate with internal stakeholders and external service providers. This is an opportunity to gain hands-on experience in hospitality operations within an international environment, while contributing to high-quality services for the CERN community.

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Your responsibilities

Support the operational follow-up of Hospitality activities, including accommodation-related contracts, day-to-day service coordination, user requests, tickets, feedback and service issues.
Contribute to the monitoring of service quality, contract performance and operational indicators.
Coordinate with internal stakeholders and external service providers to support the resolution of operational issues and ensure smooth follow-up and communication.
Support the Organization of the catering component of CERN Open Days 2027.

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Your profile

Previous exposure to hospitality, accommodation, customer service or contract follow-up would be an asset.
Interest in service coordination and event support, particularly in the context of large institutional events.
Your studies focused on Hospitality Management, Hotel Management, Service Management, Business Administration (or a related field).

Your skills

Service-oriented mindset, with the ability to respond efficiently to operational needs and provide quality customer service.
Good organisational skills, with the ability to follow up several operational topics in parallel and communicate effectively with users, internal stakeholders and external service providers.
Proficiency in Microsoft Office applications, in particular Outlook, Excel and Word.
Spoken and written English or French, with a commitment to learn the other language.

Ideal start date: 01/01/2027

Contract duration (in months): 24

Job flexibility: Fully Onsite

Global Benefits at CERN

A monthly net stipend of either 5266 or 5793 Swiss Francs per month depending on your degree.
30 days of paid leave per year plus 2 weeks annual closure.
Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
Family, child and infant monthly allowances depending on your individual circumstances.
A relocation package (installation grant and travel expenses) depending on your individual circumstances.
Possibility to extend your contract up to 36 months.
On-the-job and formal training including language classes.

Let's get you ready

Be sure to meet the eligibility criteria

You are a national of a CERN Member State or Associate Member State. Currently, we cannot consider applications from Pakistani, Lithuanian, Latvian, Cypriot and Croatian nationals, as the ceiling defined under Article II.5 of the Associate Membership Agreement has been reached.
By the application deadline, you have a maximum of 2 years of professional experience since graduation in the respective field and your highest educational qualification is either a bachelor’s or master’s degree. You must have a university degree and can’t hold a PhD.
You have never had a CERN fellow or graduate contract before.
Please pay attention to the additional criteria and requirements for this specific position and mentioned above.

You will need these documents to complete your application

Your CV (English or French)
A copy of your most relevant diploma or a certificate of achievement from your school (if you don't yet have your paper diploma)
Any document you consider relevant to your application

Your CERNDepartment

SCE department manages and develops CERN's real estate assets and infrastructures in agreement with CERN's scientific strategy, as well as all the services related to the caretaking and campus operation of the CERN site, including Science Gateway.

Overview of CERN

Discover a world where the impossible is made possible!

At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive.

Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.

If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART!

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Still have a doubt ? Here are the most frequently asked questions

What should I expect during my first week at CERN?

Your onboarding at CERN includes a comprehensive induction programme, which starts with an official welcome session at the beginning of each month. In addition, you will receive important information both before and after your arrival to ensure a smooth transition into your new role. This process is designed to help you get acquainted with CERN’s environment, your team, and the tools and systems you’ll be using.
How big would the team be?

The size of the team you'll be working with at CERN depends on the specific role and department. Some teams are small and highly specialized, while others are larger and more interdisciplinary. During the interview process, you'll have the opportunity to learn more about the team structure for the position you are applying for.
What is the working language at CERN?

The working languages at CERN are English and French. However, it is not always mandatory to speak both languages to work at CERN. We offer language training to help you acquiring the other language.
What support does CERN provide for relocation?

CERN does not offer direct assistance with relocation. However, depending on your role and specific criteria, you may be eligible for certain benefits such as an installation allowance and coverage of travel expenses to join CERN. These benefits are designed to help ease the transition when relocating to the Geneva area. For more information, please consult the “Salary, Benefits and Support“ page.
Do I need a visa to work at CERN?

Whether you need a visa to work at CERN depends on your nationality and the duration of your stay. CERN assists with the necessary visa and work permit processes for its employees and visitors. The specific requirements will be communicated to you during the recruitment process.
What would my salary be?

Salaries at CERN are determined by a structured scale. Salaries are based on your role, qualifications, and experience, and are not subject to negotiation. Specific details will be provided as your application progresses. For more information, please refer to the dedicated page.