Software Architect, Service Management Platform

What you'll do

You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.

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Your responsibilities

Identify and present relevant technical solutions (e.g. AI based automation) by following new releases and announcements from the PaaS service provider (ServiceNow).
Regularly interact with business process experts to capture business needs.
Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, participate to prototype building.
Assist and replace when needed the platform lead developer in coordinating development effort.
Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.

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Your profile

Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow.
Demonstrated experience in architecting in PaaS platforms.
Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life-cycle management concepts.
Experience with database and security architectures.
Knowledge of Service Management methodologies, such as the ITIL framework would be an asset.
Master's degree or equivalent relevant experience in the field of Computing or a related field.
ITIL certificate is an advantage.

Your skills

Architecture and design of ICT systems: based on capturing and analysis of requirements.
Re-use, refactoring, integration and porting of existing software: : understanding the principles of incremental and logical integration of components in order to create operational services.
Identification and selection of relevant emerging ICT technologies.
Development of application software.
Shares knowledge and expertise freely and willingly with others; coaches others to ensure knowledge transfer.
Delivers presentations in a structured and clear way; adjusts style and content to the audience; responds calmly and confidently to questions.
Builds and maintains constructive and effective work relationships.
Promotes synergy and cooperation between the various parts of the Organization.
Spoken and written English, with a commitment to learn French.

Ideal start date: 01/10/2026

Contract duration (in months): 60

Grade range: 6

Benchmark job: 200020 - Computing Engineer

Job flexibility: Hybrid

Global Benefits at CERN

A minimum net entry-salary of 9236 Swiss Francs per month, increasing in line with your years of relevant experience.
30 days of paid leave per year plus 2 weeks annual closure.
Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
Family, child and infant monthly allowances depending on your individual circumstances.
A relocation package (installation grant, removal, travel expenses) depending on your individual circumstances.
Possibility to extend your contract up to 8 years + eligibility for indefinite contract tenure.

Let's get you ready

Be sure to meet the eligibility criteria

You are a national of a CERN Member State or Associate Member State. Currently, we cannot consider applications from Pakistani and Lithuanian nationals for positions with a 2026 start date, as the ceiling defined under Article II.5 of the Associate Membership Agreement has been reached.
You have relevant qualifications and professional experience.
If you have previously held a Staff contract at CERN, you will not be eligible for these positions.
Please pay attention to the additional criteria and requirements for this specific position and mentioned above.

You will need these documents to complete your application

Your CV (English or French)
Any document you consider relevant to your application

Your CERNDepartment

The OSI department is a transversal service provider aiming to increase efficiency, resilience, openness and sustainability. It provides expert guidance on continuous improvement, risk and crisis management, service and process optimisation, and scientific information management, and coordinates CERN’s open science, preservation, and sustainability efforts.

Overview of CERN

Discover a world where the impossible is made possible!

At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive.

Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.

If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART!

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Still have a doubt ? Here are the most frequently asked questions

What should I expect during my first week at CERN?

Your onboarding at CERN includes a comprehensive induction programme, which starts with an official welcome session at the beginning of each month. In addition, you will receive important information both before and after your arrival to ensure a smooth transition into your new role. This process is designed to help you get acquainted with CERN’s environment, your team, and the tools and systems you’ll be using.
How big would the team be?

The size of the team you'll be working with at CERN depends on the specific role and department. Some teams are small and highly specialized, while others are larger and more interdisciplinary. During the interview process, you'll have the opportunity to learn more about the team structure for the position you are applying for.
What is the working language at CERN?

The working languages at CERN are English and French. However, it is not always mandatory to speak both languages to work at CERN. We offer language training to help you acquiring the other language.
What support does CERN provide for relocation?

CERN does not offer direct assistance with relocation. However, depending on your role and specific criteria, you may be eligible for certain benefits such as an installation allowance and coverage of travel expenses to join CERN. These benefits are designed to help ease the transition when relocating to the Geneva area. For more information, please consult the “Salary, Benefits and Support“ page.
Do I need a visa to work at CERN?

Whether you need a visa to work at CERN depends on your nationality and the duration of your stay. CERN assists with the necessary visa and work permit processes for its employees and visitors. The specific requirements will be communicated to you during the recruitment process.
What would my salary be?

Salaries at CERN are determined by a structured scale. Salaries are based on your role, qualifications, and experience, and are not subject to negotiation. Specific details will be provided as your application progresses. For more information, please refer to the dedicated page.