What you'll do
Within the Administration and General Services (AGS) Group, you will join the Departmental Administrative Office (DAO), which provides centralised support to the Department, including dedicated services to its Management. The office plays a key role in managing the lifecycle of various categories of EP personnel, working closely with internal stakeholders and other CERN services to ensure the smooth execution of administrative formalities in line with CERN’s administrative rules and procedures. The DAO contributes to the Department’s efficient functioning through clear communication, discreet handling of confidential information, and effective coordination of internal workflows.
Your responsibilities
- Act as a front-line support service for various categories of personnel across the department, supporting them from onboarding to offboarding.
- Coordinate contract follow-up and prepare registration documentation.
- Process administrative requests related to leave, travel and various claims and manage internal administrative matters.
- Maintain and update records, shared files, archives, and web content to ensure information remains accurate and easily accessible.
- Handle confidential documents with discretion and ensure the smooth and timely circulation of information within the department.
- Keep up to date with CERN's administrative rules and procedures, working closely with colleagues and other services to ensure their accurate and consistent application.
- Support the organisation and logistical coordination of meetings and events, as needed.
- Contribute to service continuity by providing mutual support and backup within the team.
Still here? Let's make a quick check about
Your profile
- Demonstrated experience in an administrative role within an international environment.
- Experience providing customer service or front-line support to a large community.
- Proven ability to work effectively in a dynamic, team-oriented environment.
- Familiarity with maintaining and updating websites or databases.
- Experience in event coordination and logistical support; background in events management is a strong advantage.
- Technical certificate or general secondary education or equivalent relevant experience in the field of General Administration or a related field.
Your skills
- Secretarial work and use of office software packages
- Customer service
- Knowledge of administrative rules and procedures
- Event organisation and management
- Contributing to promoting a positive atmosphere in the team through an optimistic and constructive attitude; addressing issues.
- Demonstrating a pro-active approach to resolving differences; addressing issues of conflict constructively; providing others with timely information.
- Adapting quickly and resourcefully to shifting priorities and requirements.
- Presenting information accurately and objectively; working conscientiously and reliably; delivering on promises; maintaining confidentiality.
- Having a structured and organised approach towards work; being able to set priorities and plan tasks with results in mind.
- Spoken and written English, with a commitment to learn French.
Global Benefits at CERN
Let's get you ready
Be sure to meet the eligibility criteria
- You are a national of a CERN Member State or Associate Member State.
- You have relevant qualifications and professional experience.
- If you have previously held a Staff contract at CERN, you will not be eligible for these positions.
- Please pay attention to the additional criteria and requirements for this specific position and mentioned above.
You will need these documents to complete your application
- Your CV (English or French)
- Any document you consider relevant to your application